General Frequently Asked Questions
1. How do I create an account?
To create an account, simply click “Start Here”. Enter the required information and click the “Save” button. When your information is saved, your rewards account will be created and you will be welcomed into the rewards site.
2. Do I need an email address for an account?
Yes, you must have an email address to create an account.
3. Does my account ever expire?
No, your account never expires.
4. What if I forget my password?
Simply click the “Sign In” button and enter your email address after “Forgot your Password?” Click “Request Password” and a new password will be emailed to you to use to log in.
5. How do I earn points?
Eligible accounts will earn points when using your debit card for both in-store and online purchases. You’ll earn one point for every $100 spent with a signature transaction and one-half point for every $100 spent with a PIN transaction. The determination of whether a transaction is a signature authorized transaction or a PIN authorized transaction is dependent upon how the transaction is reported to and logged by West Alabama Bank. (i.e., not all transactions for which a signature was required will necessarily be reflected as a “signature transaction”). In addition, some account holders may receive mailers periodically, offering 100 bonus points for using you debit card 5, 10, 15, 20, or 25 times in one month. To maximize the number of points you will earn, be sure use your debit card instead of check, cash or credit card.
Eligible accounts can earn additional points through our 50 for 40 program. When you swipe your card 40 times or more in a month, you will receive an additional 50% more points for that month based on the amount of points you earned. For example, if your swipes earned you 10 points, and you swiped more than 40 times, you will receive an additional 5 points that month for a total of 15 points.
6. What is a certificate?
Every time you qualify, points will be issued in the form of a certificate. Certificates are mailed out periodically during the year, and you will add the points to your account with these certificates.
7. How do I enter a certificate into my account?
Log in to your rewards account and click “Rewards” and “Certificate”. Enter your certificate number and click enter. Please note that certificates use only numbers 0 through 9 and letters a, b, c, d, e, f.
8. How do I view my point balance?
When you log in to the system, you will see the word “Welcome” and your current point balance.
9. Do points expire?
The expiration date on the points is noted on the certificate. Points will be invalid at 12AM on that date, and cannot be redeemed for a prize. Their value will become 0.
10. What if I lose or misplace my certificate?
Unfortunately, we have no way of tracing your certificate number once it has been issued to you, so we cannot replace lost or stolen certificates. We do apologize for any inconvenience. We suggest that you enter your certificate number into your online Rewards account upon receipt. Once the points are deposited into your online Rewards account, you can feel free to discard your paper certificate.
11. How do I redeem points for a prize?
You can redeem prizes by clicking on the “Rewards” button. Search for products by category, number of points, or by keyword. Simply click on the prize you wish to order and click “Order”. Verify the shipping information and click the submit button. Then, confirm your order. Most gifts are shipped to arrive within 3 weeks.
12. Can I send my prize to someone other than myself?
Yes, simply enter a different address in the shipping information and your prize can be sent to someone else.
13. Do you ship to PO Boxes?
Yes, many of our prizes can be shipped to PO Box addresses. However, if you select a prize that is shipped via FedEx Ground you will be prompted to enter a physical address for delivery, as FedEx does not deliver to PO Box addresses.
14. How do I contact customer service?
Click Contact Us for the email address and phone number to our Customer Service department.
15. Why is my online banking log-in not working on this site?
Your login and password for your account on this site are not the same as your login and password for online banking through your financial institution. We allow certificates from multiple accounts and multiple account holders to be deposited into a single rewards account so you can redeem for a gift faster (in other words, you can “pool” certificates in our program), so your checking account is not tied to your rewards account. Please create a new account and password for logging points, online shopping and redeeming points.
eDeposit Frequently Asked Questions
1. My family has several accounts under different account holder names, and we have been putting all of our paper certificates into one online Rewards account. Will we still be able to do this with eDeposit?
Yes, you may enter up to 5 different account numbers to link to one online Rewards account. They do not have to have the same account holder names on them.
2. What if I need to remove one of the accounts from the eDeposit due to an account closing or perhaps that person no longer wants to share points? Can accounts be removed?
Yes, you may add, update or remove linked accounts at any time by logging in to your online rewards account and clicking “My Account”, then “Click to view your eDeposit feature” Scroll down to the area where your account numbers and zip codes are saved, and click “Remove” after the account number and zip code you would like removed. Enter the Security String and click “Save.”
3. What if I open another checking account at my financial institution at a later date, can I add that account to eDeposit at a later time?
Yes, you can add an account at any time by logging in to your online rewards account and clicking “My Account” to access the eDeposit feature. Once an account has been opened for at least 30 days it may be added to the site. Also, whenever you enter a paper certificate into your rewards account, you will be reminded that you may link your accounts to your rewards account.
4. I have never had to enter my checking account number online before, will my information be safe?
Yes, when you sign up for the eDeposit feature you will notice some security features in place that have to be completed for your information to be accepted, and we also have several internal features in place to safeguard the security of your account information.